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Cant update in windows store

windows lumia update

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#1 Sevratio

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Posted 23 August 2017 - 12:18 AM

I have a lumia and played Kot for quite some time now and never had problems updating it. But this last update gave me some problems. Waited a day for the update to appear in the store, but it didnt. Trying the update button when opening the game didnt work. Reinstalled the game and when i open it, it still gives me the message to update it. And when im directed to the store, there's no update button and it says to the game is installed.

 

Want to play the game again



#2 Anderson Haku

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Posted 23 August 2017 - 04:35 AM

Unfortunately the same happened to me but as at 10 min I opened the game and everything was normal I hope that problem is solved bro luck ☺

#3 Sevratio

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Posted 24 August 2017 - 02:21 AM

Still wants me to update but the update is not given in the store. Still says ive got the game installed



#4 Ashman

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Posted 24 August 2017 - 06:29 AM

Instead of using the in game "update" option, close king of thieves, and go to the store, and search king of thieves, this worked for me.

 

It definitely is updated there, I have a Windows account and updated mine by doing the above.



#5 xrtwo

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Posted 24 August 2017 - 07:30 PM

It's still not updated on WP 8.1 - I'm trying since 3 days and nothing.



#6 ursel

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Posted 27 August 2017 - 08:17 PM

Yup. Same problem here with wp8.1. Tried to set the region to US. Had then for a short period the update button in the store, but updating still failed everytime.

On my laptop with W10 the update went flawless.



#7 xrtwo

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Posted 02 September 2017 - 10:58 AM

Hi KOT Team,

 

Please take a look on the backend logs in the game - you will notice that many players can't access the game again on WP 8.1.

Please redeploy the update in store.

 

It's still not working (12 days already).

 

Regards


Edited by xrtwo, 02 September 2017 - 10:59 AM.


#8 xrtwo

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Posted 04 September 2017 - 09:42 PM

Any reply will be appreciated.

I just checked Windows Store comments on the game - last 10 recods are complaining about that people can't update the game (WP 8.1) and this is only for one country.

If KOT is not supporting WP 8.1 anymore just say it.


Edited by xrtwo, 04 September 2017 - 09:43 PM.


#9 Verrocchio

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Posted 06 September 2017 - 08:03 AM

Hi, even in my country (IT) it's impossible to download the update. Initially, however, the update (Back to school) was reported but I couldn't download it. Windows 8.1 - Lumia 925 - Lumia 1020. Please fix..

Best regards.



#10 xrtwo

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Posted 06 September 2017 - 06:11 PM

I recievied a reply from support team that they are aware of the issue and they are working on it.

From the other hand it takes them almost 3 weeks already :(



#11 Ashman

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Posted 07 September 2017 - 07:56 AM

Its in Windows store on PC, so its odd its not available.



#12 ursel

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Posted 08 September 2017 - 02:18 PM

Woehoe. Finally got the update installed.

Had to reboot my phone to get it working.



#13 xrtwo

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Posted 11 September 2017 - 04:26 PM

Yes, I confirm that update is finally working.







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